Privacy Policy

This Privacy Policy explains how Mirax Casino handles personal information when players visit the website, create or use an account, make transactions, contact support or interact with our services. It also explains the choices available to players regarding their information, marketing preferences and cookies.

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Information we handle

To provide an online casino service, Mirax Casino may handle information supplied by players, information created through account activity and technical information collected when the website is used. The information handled will depend on the services used, the player's interactions with the website and any verification or legal requirements that apply.

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Account details may include a player's name, date of birth, contact details, login information, account preferences and other information provided during registration or while an account is being managed. Players should provide information that is accurate and keep their account details up to date. If information changes, players can ask for it to be corrected using the privacy contact described below.

For account verification, age checks, security procedures and anti-fraud controls, we may handle verification documents and related information. This can include information used to confirm identity, eligibility, account ownership or the source and destination of transactions where checks are required. Verification information is handled for the purpose for which it is collected and may be reviewed by appropriate service providers supporting these checks.

Payment and transaction records may include deposits, withdrawals, gaming activity, payment method information, transaction references and related account history. Payment details may be handled by payment providers or other specialised service providers. Mirax Casino may receive transaction information needed to confirm a payment or manage an account without necessarily holding all details of the underlying payment method.

When a player visits the website, we may handle device and connection information such as an internet protocol address, browser type, operating system, device identifiers, language settings, pages visited, approximate location information and information about how the website is used. This information helps us operate the website, protect accounts, identify technical problems and understand general service performance.

How and why information is used

Personal information is handled only for reasonable operational, security, support, legal or service-related purposes. The main purposes may include creating and managing accounts, providing requested services, processing transactions, responding to questions and maintaining accurate account records.

To register, authenticate and administer a player's account.
To verify identity, age, account ownership and other information where checks are required.
To process deposits, withdrawals and other account transactions.
To detect, prevent and investigate fraud, money laundering, account misuse, security incidents and other prohibited activity.
To provide customer support, investigate complaints and resolve technical or account problems.
To maintain, test and improve the website, its features, performance and security.
To send service messages about accounts, transactions, security, changes to services or other important operational matters.
To send marketing communications where permitted and where a player has chosen to receive them.
To meet legal, regulatory, court, tax, accounting and responsible gambling obligations that apply to the service.

Some processing is necessary to provide the service a player requests. Other processing may be needed to protect players and the platform, meet legal obligations or support legitimate business operations. Where consent is used for a particular purpose, players may withdraw that consent as described in the data rights section. Withdrawing consent does not affect processing that is needed for account operation, security or legal compliance.

Sharing information with service providers

Information may be shared with trusted providers that help operate the service. These providers may support hosting, payment processing, identity and verification checks, fraud prevention, information security, customer support, communications, analytics and technical maintenance. Providers should receive only the information reasonably needed for their assigned service and are expected to handle it securely.

Information may also be disclosed where this is reasonably necessary to protect the rights, safety or property of players, Mirax Casino or others; to investigate suspected unlawful or harmful conduct; to respond to valid legal requests; or to meet an applicable obligation. Information is not intended to be sold as a standalone product.

Security, storage and retention

Mirax Casino uses reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an authorised purpose. Security measures are reviewed and may be updated as technology, risks and service arrangements change.

Players are also responsible for helping protect their accounts. Players should use a strong, unique password, keep login information confidential, use secure devices and notify support promptly if they suspect unauthorised access or unusual account activity. No website, online transmission or electronic storage method can be guaranteed to be completely secure, so players should take care when sharing information online.

Personal information may be stored or processed by Mirax Casino and its service providers in locations needed to operate the service. Where information is handled by a provider, appropriate arrangements are expected to support its security and permitted use. The location of processing may depend on the provider, the service involved and operational requirements.

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, for account administration, security, dispute handling, business records or other related purposes. Some records must be kept for a period required by law even after an account is closed. This means closing an account or requesting deletion may not result in every record being removed immediately. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file stored on a device that can help a website recognise a browser, remember settings, maintain a session, support security and understand how pages are used. Some cookies are necessary for core website functions, while others may help with performance, preferences, analytics or relevant communications.

Cookies may be set by Mirax Casino or by service providers supporting website functions. The information collected through these technologies may be combined with account or device information where this is needed for the relevant purpose. Cookie settings can differ between browsers and devices.

Players can manage, restrict or delete cookies in their browser settings. Disabling some cookies may affect sign-in, security, preferences or other website functions. Browser settings may also allow players to receive a notification before cookies are stored. Players should review the settings and help information for their chosen browser or device.

Your privacy choices and data rights

Players may contact Mirax Casino about their personal information and ask for help exercising available privacy rights. To make a privacy or data request, email support@miraxcasino.wtf. The request should explain what the player wants and include enough information for the account or request to be identified. We may need to carry out reasonable verification before providing information or making account changes, to help protect against unauthorised requests.

Access: request confirmation about whether personal information is being handled and ask for a copy of relevant information, subject to applicable limits.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be refused or delayed where records must be retained for legal, security, dispute, transaction or other valid operational reasons.
Marketing consent: withdraw consent to marketing communications at any time by contacting support@miraxcasino.wtf. Players may also use an unsubscribe option included in a marketing message where one is provided.
Information about handling: ask questions about how personal information is used, shared or protected.

A request to withdraw marketing consent will not normally affect service messages needed to operate an account, confirm transactions, protect security or provide important updates. If a player closes an account, information may still be retained where necessary for legal obligations, fraud prevention, dispute resolution, record keeping or other permitted purposes.

Mirax Casino may update this Privacy Policy when services, technology, security practices or applicable requirements change. The updated version will be made available on the website, with the latest version applying from its stated publication or update date. Players should review this page from time to time to remain informed about how information is handled.